News and Events
13 Jun, 2013
Thinking about how to make outsourcing and managed services governance work better, join our LinkedIn group!
29 Jan, 2013
Making Customer Experience Management work in a Managed Services Arrangement
01 Oct, 2012
Joanne Gavigan, Unisys Shared Services, discusses approaches of SLA solution to enhance governance and SLA performance in their Shared Services Team.
18 Sep, 2012
ServiceFrame participated in the Managed Services World Congress in Berlin on the 18-19 Sep 2012.
04 May, 2012
Smart Managed Service Providers are protecting their customer from threat. Are you?
05 Mar, 2012
The alignment of service provider key performance indicators with carrier business objectives
24 Nov, 2011
The Software-as-a-Service-Lösung ServiceFrame was used as the portal for service level management. Meaning as a result that not only management but also the departments and service providers are all able to profit equally from this newly-won transparency with an exact and broad view of all critical BPO activities.
21 Sep, 2011
ServiceFrame participated in the 5th Annual Managed Services World Congress in Berlin on the 21-22 Sep 2011.
26 Aug, 2011
See how governance capability does to contribution margin.
01 Jul, 2011
We discussed how Value, Outcomes, and Effective Communications Strategy in Services Relationships; deliver better business results.
24 May, 2011
RCR Wireless talks with Diarmuid Barry (CEO, ServiceFrame Value Management) at TM Forum 2011
12 Apr, 2011
Organisations can use ServiceFrame to measure agreements on an ongoing basis against serveral criteria, including cost or quality of service.
07 Apr, 2011
The Bank of Ireland Seed and Early Stage Equity Fund has led a €950,000 investment in ServiceFrame, an Outsourcing Relationship Management specialist.
07 Apr, 2011
Dublin-based technology company ServiceFrame has secured €950,000 in funding for its future growth plans.
01 Apr, 2011
Delivering Business Value Through Governance in Outsourcing and Shared Services
14 Mar, 2011
Shared Service Centre Operations are in a cycle on continuous comparison and assessment.
10 Mar, 2011
Great customer ideas make great products. Here's how we are gathering the best ideas to build capability in sourcing governance.....
01 Mar, 2011
This white paper tackles the question of how outsourcing companies can use effective governance to drive better margins and secure renewals with key clients. Strong operational focus on service delivery is a key activity - but it is not the only activity required to ensure deal renewal and predictable renegotiations.
01 Mar, 2011
Join Diarmuid Barry, President, ServiceFrame and Jack Singh, Engagement Director, Everest Group. This valuable webinar will give you the specific information you need to assess and improve governance capability.
31 Jan, 2011
Entropy is a measure of the energy not available for useful work. In governance the entropy measure is high and increases over time.
24 Jan, 2011
ServiceFrame now recruiting interns!
14 Jan, 2011
It is universally acknowledged that effective services management requires a well-defined, properly scoped and thoroughly understood set of Performance Indicators.
15 Dec, 2010
Joanne Gavigan, Unisys Shared Services, discusses recent approaches to enhancing governance in their Shared Services Team. Listen here
06 Dec, 2010
ServiceFrame was selected as Emerging Software Company of the Year at the recent Irish Software Association Awards in Dublin (Nov 2010).
28 Oct, 2010
ServiceFrame Governance Webinar with Outsourcing Institute
05 Oct, 2010
Enterprises are increasingly focused on Strategic Performance Management. In most large and diverse organizations ensuring there is a consistent alignment between day to day activities and Strategic objectives is a challenge.
16 Sep, 2010
ServiceFrame will exhibit at the Hackett Best Practice Conference in London from 14-15 October 2010
14 Sep, 2010
ServiceFrame to exhibit at Deloitte Global Shared Services and BPO Conference
01 Jun, 2010
Speakers include Mark Kobayashi Hillary, Leading UK Sourcing Commentator and Eleanor Winn, Director at Source UK.