Data collection, aggregation and subsequent analysis is a significant challenge for Shared Service Centre teams. The overhead in gathering multiple individual data points is large and the work satisfaction low. The risks to the business are that these tasks are done poorly, erratically and the output is unreliable because of the dependency on committed individuals to do the job well.
Our Shared Service Centre customers are discovering that with the automated data feeds, workflow management, alerting functionality and dramatically reduced manual inputs required, ServiceFrame is addressing that challenge directly.
Data collection is no longer the goal, data analysis is the outcome. Time spent over seeing individual employees and their responsibilities to collect information is now spent with those employees on steps to improvement performance, eliminate issues, and reduce risks.
Shared Service Centre customers are spending less time, effort and money on data collection and validation and delivering more value to the enterprise through ServiceFrame.