Outsourcing 'Sell Side'
Service Providers are benefiting from the collaborative working environment enabled by ServiceFrame.
Together with their customers the Service Providers are mapping Service Level Agreements into the system, defining the key performance indicators, setting target levels. Together they have developed a common understanding of business measures, identification of successes and failures and are tracking issues and risks commonly.
There is a common body of evidence from which to support performance reviews, and objectivity and consistency of measurement is guaranteed. Through a focus on relationship management and using an independent toolset they are building the confidence of their customers, improving satisfaction and the health of the overall relationship.
The most sophisticated Service Providers are using performance metrics to illustrate opportunities to their customers for cost reduction, efficiency improvement, value add transformation. They have with ServiceFrame support delivered reduced cost to their customers and enhanced margins to their business, the Holy Grail in Service Provision.