Risks attend any business relationship. Macro level risks because of economic or geopolitical factor or micro level risks around a specific business relationship.
By providing a mechanism to track identified risks and mitigation steps ServiceFrame provides customers with the front line in Risk defence.
Customers are using ServiceFrame to manage their risk mitigation process, make areas of risk visible to management and wider the organization or highlighting their areas of concern to suppliers.
The risks are real; they are also visible and actively managed. Surprises are reduced to an absolute minimum and innovative Service Providers are taking steps to remove risk concerns up front for the business.
Contingency planning is greatly enhanced through ServiceFrame’s ability to consolidate a view on Service Performance, Issues and Risks over time in addition to tracking benefits realization. The costs involved in change of supplier are significantly reduced through ServiceFrame.
Customers are realizing business value and a return on investment in ServiceFrame that exceeds expectations.