Using the software
Customers are realizing the value of ServiceFrame in many different ways. Here are some usage scenarios for ServiceFrame.
Many Telecom Network Operators are choosing to outsource the management of their networks and the managed Services Providers are increasingly relying on ServiceFrame’s automation, workflow, and consistency.
In the drive to ever more efficient Service Centre Operations customers are benefiting from ServiceFrame’s automation, workflow, and consistency.
For transparent and bias free assessment of performance customers are using ServiceFrame and are benefiting from more effective Supplier management and greater value to the business from Services Delivered.
The collaborative nature of ServiceFrame ensures Service Providers and their Customers are working towards the same outcomes. Service Providers are seeing opportunities to improve their customer relationships by using ServiceFrame to highlighted cost reduction and process improvement opportunities.
ServiceFrame is transforming Service Provider Issue responsiveness and recovery times. There is common visibility on issues and actions to resolve. Issues are dealt with promptly and the record of the issue is held to support process improvement and prevent re-occurrence.
ServiceFrame is proving its worth in Enterprise risk defence. Risks are better understood and there are fewer surprises. There is better contingency planning and management is better informed.
Sophisticated reporting functionality means ServiceFrame can both highlight the essential point for executive review and decision in dashboard form while also allowing the operations team to assess the detail in spread sheet or slide deck format.