Heavily reduce human error in your services management
Whether it’s late delivery, poor quality, missing reports or more, keeping on top of managed services can be a difficult task. ServiceFrame offers you an evidence based solution to record, track and resolve everyday issues that occur in daily business relationships.
They can sometimes be trivial, they will often be a cause of irritation, but issues like these can cripple a relationship.
ServiceFrame manages this task. Issues are flagged in the system, and aligned to a specific, relationship, SLA or KPI. The impact on performance, productivity, or quality is measured, resulting and a solution path being identified. The record of the issue is preserved within ServiceFrame, and patterns can be analyzed, conclusions drawn or comparisons made. Issues are not repeated.
Objective evidence around issues is built into the Services management process and the necessary information to avoid future instances of the same issues is available.
Need to track issues in your Outsourcing or Shared Service Centre function? – talk to us today (link to contact)